MS-740 Study Guide (Troubleshooting Microsoft Teams)

MS-740 Troubleshooting Microsoft Teams Study Guide

Preparing for the MS-740 Troubleshooting Microsoft teams exam? Don’t know where to start? This post is the MS-740 Certificate Study Guide (with links to each exam objective).

I have curated a list of articles from Microsoft documentation for each objective of the MS-740 exam. Please share the post within your circles so it helps them to prepare for the exam.

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MS-740 Troubleshooting Microsoft Teams Prep

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Troubleshoot Microsoft Teams Voice Issues (15-20%)

Troubleshoot Audio and Video Flow Issues

Troubleshoot audio and video quality issues

Explore audio and video quality issues

Troubleshoot call drops

Troubleshoot call drops

Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs

Call Quality Dashboard

Troubleshoot Teams with logs

Troubleshoot Emergency Calling Issues

Configure dynamic emergency calling

Plan & configure dynamic emergency calling

Identify issues with emergency phone number normalization rules

Troubleshoot emergency phone normalization rules

Troubleshoot location detection failures

Troubleshoot missing locations

Troubleshoot missing locations in outbound calls and missing addresses

Missing locations in outbound emergency calls

Troubleshoot dial mask issues

Troubleshoot dial mask issues

Troubleshoot Direct Routing Issues

Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service

Troubleshoot SBC phone numbers

Troubleshoot dial plan issues including normalization rules

Troubleshoot dial plans

Troubleshoot normalization rules

Identify the root cause of direct-dialing call issues by reviewing the SBC log

Review the SBC log

Troubleshoot audio conferencing issues including provisioning and configuration issues

Troubleshoot audio conferencing issues

Audio Conferencing troubleshooting

Troubleshoot Issues with Microsoft Teams Meetings and Live Events (20-25%)

Troubleshoot Live Events Issues

Troubleshoot meeting creation and scheduling issues

Troubleshoot meeting creation

Troubleshoot recording issues including policies related to recording

Troubleshoot recording issues

Investigate issues sharing content and viewing reports

Investigate sharing issues

Troubleshoot reporting issues including issues with attendance reports and moderated questions

Troubleshoot reporting

Troubleshoot attendee access and playback issues

Troubleshoot meeting attendee access

Troubleshoot and optimize networks for Teams live events

Optimize live events

Investigate issues connecting to the service and joining meetings

Issues when joining meetings

Configure and Troubleshoot Teams Services

Configure Microsoft Audio Conferencing licensing

Set up Audio Conferencing for Microsoft Teams

Troubleshoot dial pad issues

Troubleshoot dial pad issues

Troubleshoot phone number provisioning issues

Configure and troubleshoot issues with the Outlook add-in for Teams

Troubleshoot issues with the Teams add-in

Troubleshoot issues enabling and configuring audio and video devices for Teams

Troubleshoot audio and video devices

Troubleshoot online and hybrid call queues and auto-attendant issues

Create auto attendants and call queues

Troubleshoot user provisioning issues including licensing users, phone number
assignments, and policies

Troubleshoot issues with phone system features

Troubleshoot phone system issues

Investigate phone system setup and configuration issues

Managing Microsoft Teams ms-740

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Troubleshoot Teams Client Issues

Troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices

Investigate causes for high memory or CPU usage

Investigate network issues including network latency

Analyze web traffic and review HTTP status codes by using Fiddler and other tools

Troubleshoot issues installing and updating client software

Troubleshoot performance issues including long times for uploading files and chats slow to load or send

Troubleshoot call setup issues

Troubleshoot issues adding participants to meetings

Troubleshoot Messaging Issues

Troubleshoot message delivery issues

Troubleshoot issues attaching files and content to messages

Troubleshoot chat notification issues

Troubleshoot Federation Issues (10-15%)

Troubleshoot Issues Interoperating with Skype for Business

Investigate chat issues when interoperating with Skype for Business

Troubleshoot federation issues between Teams and Skype or Skype for Business

Troubleshooting Interop chat scenarios

Troubleshoot Teams Federation Issues

Configure federation policies and domain lists

Verify tenant configuration settings including allowed and blocked domain lists and type of federation

Troubleshoot Issues Signing into Microsoft Teams (15-20%)

Troubleshoot Account and Network Issues

Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status

Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)

Identify reasons for blocked accounts by reviewing weblog data

Verify user virtual private network (VPN) configuration settings including split tunneling and client version

Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues

Troubleshoot Member Sign-in Issues

Investigate authentication issues

Verify whether an applied conditional access policy prevents sign in

Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign-in issue

Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs

Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices

Investigate points of failure in the sign-in process flow

Troubleshoot Guest Access Issues

Troubleshoot issues adding guest users to teams

Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies

Audit invitations sent but not used and inactive accounts

Validate configuration settings for federated message flow

Review Azure sign-in logs and audit logs for the domain which hosts Teams

Troubleshoot Teams and Channels (10-15%)

Troubleshoot Issues with Apps

Configure Teams to allow or block an app

Configure Teams to allow/block an app

Validate app permission policies

Permission policies

Configure app setup policies

Setup policies

Troubleshoot Issues with Public and Private Channels

Differentiate between capabilities of public and private channels

Difference between public and private channels

Identify limitations for private channels

Identify private channels limitations

Check user permissions, team policies, and tenant policies

Managing user permissions, teams & tenant policies

Verify and troubleshoot channel email settings

Verify & troubleshoot email settings

Troubleshoot tenant replication issues in teams and channels

Troubleshoot replication issues

Troubleshoot deletion issues in teams and channels

Troubleshoot deletion issues

Troubleshoot Issues with Files (15-20%)

Troubleshoot Person-to-person (P2P) Private Chat File Issues including Access and Sharing

Verify access rights for the user

Verify access rights

Configure a Teams client configuration policy

Configure a Teams client configuration policy

Troubleshoot issues provisioning users

Troubleshoot issues with provisioning users

Troubleshoot File Issues for Private Channels

Verify that the SharePoint site for the channel is accessible

Verify the SharePoint site is accessible

Verify SharePoint access permissions

Verify access permissions

Confirm that the SharePoint site collection link is intact

Confirm the site collection link is intact

Troubleshoot File Issues for Public Channels

Verify SharePoint access permissions

Verify access permissions

Determine whether the name for a channel or team have been changed

Determine whether the name or team is changed

Confirm that the SharePoint site collection link is intact

Confirm the SharePoint site collection link is intact

Troubleshoot file synchronization issues and missing files

Troubleshoot file synchronization issues

This brings us to the end of the MS-740 Troubleshooting Microsoft Teams exam study guide.

What do you think? Let me know in the comments section if I have missed out on anything. Also, I love to hear from you how your preparation is going on!

In case you are preparing for other Microsoft 365 certification exams, check out the Microsoft 365 study guide for those exams.

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