MS-740 Preparation Details
Preparing for the MS-740 Troubleshooting Microsoft teams exam? Don’t know where to start? This post is the MS-740 Certificate Study Guide (with links to each exam objective).
I have curated a list of articles from Microsoft documentation for each objective of the MS-740 exam. Please share the post within your circles so it helps them to prepare for the exam.
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MS-740 Troubleshooting Microsoft Teams Prep
| Pluralsight (Free trial) | Managing Microsoft Teams (Learning Path) |
| Udemy | Troubleshooting Microsoft Teams Practice Test |
| Amazon e-book (PDF) | Managing Microsoft Teams Study Guide |
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Troubleshoot Microsoft Teams Voice Issues (15-20%)
Troubleshoot Audio and Video Flow Issues
Troubleshoot audio and video quality issues
Explore audio and video quality issues
Troubleshoot call drops
Investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot Emergency Calling Issues
Configure dynamic emergency calling
Plan & configure dynamic emergency calling
Identify issues with emergency phone number normalization rules
Troubleshoot emergency phone normalization rules
Troubleshoot location detection failures
Troubleshoot missing locations
Troubleshoot missing locations in outbound calls and missing addresses
Missing locations in outbound emergency calls
Troubleshoot dial mask issues
Troubleshoot Direct Routing Issues
Troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service
Troubleshoot SBC phone numbers
Troubleshoot dial plan issues including normalization rules
Troubleshoot normalization rules
Identify the root cause of direct-dialing call issues by reviewing the SBC log
Troubleshoot audio conferencing issues including provisioning and configuration issues
Troubleshoot audio conferencing issues
Audio Conferencing troubleshooting
Troubleshoot Issues with Microsoft Teams Meetings and Live Events (20-25%)
Troubleshoot Live Events Issues
Troubleshoot meeting creation and scheduling issues
Troubleshoot recording issues including policies related to recording
Investigate issues sharing content and viewing reports
Troubleshoot reporting issues including issues with attendance reports and moderated questions
Troubleshoot attendee access and playback issues
Troubleshoot meeting attendee access
Troubleshoot and optimize networks for Teams live events
Investigate issues connecting to the service and joining meetings
Configure and Troubleshoot Teams Services
Configure Microsoft Audio Conferencing licensing
Set up Audio Conferencing for Microsoft Teams
Troubleshoot dial pad issues
Troubleshoot phone number provisioning issues
Getting phone numbers for your users
Configure and troubleshoot issues with the Outlook add-in for Teams
Troubleshoot issues with the Teams add-in
Troubleshoot issues enabling and configuring audio and video devices for Teams
Troubleshoot audio and video devices
Troubleshoot online and hybrid call queues and auto-attendant issues
Create auto attendants and call queues
Troubleshoot user provisioning issues including licensing users, phone number
assignments, and policies
Unable to assign phone number to licensed user
Troubleshoot issues with phone system features
Troubleshoot phone system issues
Investigate phone system setup and configuration issues
Troubleshoot Microsoft Teams installation
Amazon link (affiliate)
Troubleshoot Teams Client Issues
Troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices
Microsoft Teams crash issues during launch
Troubleshoot Teams installation & update issues
MS Teams keeps randomly crashing
Teams Windows app crashing randomly
Investigate causes for high memory or CPU usage
Fix Microsoft Teams high CPU & memory usage
Fix Teams high memory & CPU usage
Investigate network issues including network latency
Network requirements to connect to Teams
Analyze web traffic and review HTTP status codes by using Fiddler and other tools
Use Fiddler everywhere to inspect web traffic
Troubleshoot issues installing and updating client software
Problems installing Microsoft Teams desktop app
Troubleshoot Teams installation & update issues
Troubleshoot performance issues including long times for uploading files and chats slow to load or send
Improve Teams performance issues
Unable to upload files to Teams
Teams Desktop app is running slow
Troubleshoot call setup issues
Troubleshoot user call quality problems
Troubleshoot issues adding participants to meetings
Unable to add any members to teams
Troubleshoot Messaging Issues
Troubleshoot message delivery issues
Teams issues lead to delayed chats
Troubleshoot issues attaching files and content to messages
Unable to attach files to Microsoft Teams chat
Troubleshoot chat notification issues
Why am I not receiving my Teams notifications?
Troubleshoot notifications for Teams mobile apps
Fix notification issues in the Teams Android app
Troubleshoot Federation Issues (10-15%)
Troubleshoot Issues Interoperating with Skype for Business
Investigate chat issues when interoperating with Skype for Business
Teams and Skype interoperability
Troubleshoot federation issues between Teams and Skype or Skype for Business
Federation from Teams to Skype
Coexistence with Skype for Business
Troubleshooting Interop chat scenarios
Interoperability between Skype and Teams
Troubleshoot Teams Federation Issues
Configure federation policies and domain lists
Manage external access in Teams
Verify tenant configuration settings including allowed and blocked domain lists and type of federation
Troubleshoot Issues Signing into Microsoft Teams (15-20%)
Troubleshoot Account and Network Issues
Verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status
Troubleshoot AD FS endpoint connection issues when users sign
View directory synchronization status in Microsoft 365
Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)
Troubleshoot Azure Active Directory Seamless Single Sign-On
Identify reasons for blocked accounts by reviewing weblog data
Verify user virtual private network (VPN) configuration settings including split tunneling and client version
Implementing VPN split tunneling for Office 365
Optimize Office 365 connectivity using VPN split tunneling
Validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues
Prepare your organization’s network for Teams
Troubleshoot Member Sign-in Issues
Investigate authentication issues
Why am I having trouble signing in to Microsoft Teams?
Verify whether an applied conditional access policy prevents sign in
Troubleshooting sign-in problems with Conditional Access
Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign-in issue
Teams App Not working on Android Devices
Troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
Teams app on android won’t log in
Troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from Teams Room devices
Are you getting a ‘Couldn’t sign in to Microsoft Teams’ message on your TRS?
Investigate points of failure in the sign-in process flow
Microsoft Team – sign-in error
Troubleshoot Guest Access Issues
Troubleshoot issues adding guest users to teams
Troubleshoot problems with guest access in Microsoft Teams
Troubleshoot call, message, and meeting issues for guest users by checking the guest meeting, guest messaging, and guest calling configuration policies
Guest access troubleshooting guide
Our guest users are unable to chat
Audit invitations sent but not used and inactive accounts
Validate configuration settings for federated message flow
Review Azure sign-in logs and audit logs for the domain which hosts Teams
Audit logs in Azure Active Directory
Sign-in logs in Azure Active Directory
Troubleshoot Teams and Channels (10-15%)
Troubleshoot Issues with Apps
Configure Teams to allow or block an app
Configure Teams to allow/block an app
Validate app permission policies
Configure app setup policies
Troubleshoot Issues with Public and Private Channels
Differentiate between capabilities of public and private channels
Difference between public and private channels
Identify limitations for private channels
Identify private channels limitations
Check user permissions, team policies, and tenant policies
Managing user permissions, teams & tenant policies
Verify and troubleshoot channel email settings
Verify & troubleshoot email settings
Troubleshoot tenant replication issues in teams and channels
Troubleshoot replication issues
Troubleshoot deletion issues in teams and channels
Troubleshoot Issues with Files (15-20%)
Troubleshoot Person-to-person (P2P) Private Chat File Issues including Access and Sharing
Verify access rights for the user
Configure a Teams client configuration policy
Configure a Teams client configuration policy
Troubleshoot issues provisioning users
Troubleshoot issues with provisioning users
Troubleshoot File Issues for Private Channels
Verify that the SharePoint site for the channel is accessible
Verify the SharePoint site is accessible
Verify SharePoint access permissions
Confirm that the SharePoint site collection link is intact
Confirm the site collection link is intact
Troubleshoot File Issues for Public Channels
Verify SharePoint access permissions
Determine whether the name for a channel or team have been changed
Determine whether the name or team is changed
Confirm that the SharePoint site collection link is intact
Confirm the SharePoint site collection link is intact
Troubleshoot file synchronization issues and missing files
Troubleshoot file synchronization issues
This brings us to the end of the MS-740 Troubleshooting Microsoft Teams exam study guide.
What do you think? Let me know in the comments section if I have missed out on anything. Also, I love to hear from you how your preparation is going on!
In case you are preparing for other Microsoft 365 certification exams, check out the Microsoft 365 study guide for those exams.
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