ServiceNow Certified Implementation Specialist – Hardware Asset Management Preparation Details
The CIS-HAM ServiceNow Certified Implementation Specialist – Hardware Asset Management exam validates your skills to configure, implement, and maintain HAM. This guide maps each domain and objective to official ServiceNow documentation. You can also explore more ServiceNow certification study guides on the ServiceNow category to keep building your skills.
ServiceNow Certified Implementation Specialist – Hardware Asset Management Materials
| Coursera | Advanced ITSM with ServiceNow: Optimizing IT Operations |
| Udemy | Pass ServiceNow CIS-HAM Exam 2026 | 195+ Mock Tests |
Domain 1: IT Asset Management Overview & Fundamentals (20%)
A – IT Asset Management Basics
Core IT asset management terminology, concepts, and goals
Exploring Hardware Asset Management
Manage various assets through asset classes
Hardware Asset Management subscription
B – Hardware Asset Lifecycle
Hardware asset lifecycle, stages, and components
Set asset states and substates
Approximated lifecycle and lifecycle code
C – Application Introduction and Recommended Practices
Implementing hardware asset management (e.g., best practices, capability blueprint, Now Create implementation methodology)
Configuring Hardware Asset Management
Installing Hardware Asset Management
Success portal view in Hardware Asset Workspace
Applying the CSDM guidelines to Hardware Asset Management
Exploring Hardware Asset Management
D – Implementing Hardware Asset Management in ServiceNow
IT asset management personas, roles, and groups
Hardware Asset Workspace roles
Installed with Hardware Asset Management
Hardware Asset Management subscription
Exploring Hardware Asset Management
Implementing hardware asset management in ServiceNow – ITSM Asset Management and Hardware Asset Management (HAM) (e.g., resources, plugins, processes, capabilities, navigation)
Installing Hardware Asset Management
Configuring Hardware Asset Management
Opt-in or opt-out of HAM license resource categories
Mobile app for Hardware Asset Management
Domain 2: Data Integrity – Attributes and Data Sources (27%)
A – Trustworthy Data Fundamentals
Trustworthy data (e.g., what is it, why it is critical for ITAM)
B – Creating Trustworthy Data
Assets vs. configuration items (CIs) (e.g., characteristics, relationships)
Manage various assets through asset classes
Creating hardware assets and CIs (e.g., processes, asset states, device details, hardware models, hardware model categories, CI classes)
Set asset states and substates
Create a hardware or consumable model
Managing hardware assets and CIs (e.g., asset and CI data synchronization, enforcing CI verification, asset tracking, tracking strategies)
Audit hardware asset inventory
Product Instance feature in Hardware Asset Management
C – Hardware Discovery and Normalization
Using Discovery, CMDB, and Normalization Data Services (NDS) to provide trustworthy data
Implementing normalization data services using guided setup
Work with hardware normalization
D – HAM Hardware Model Normalization
What it does and does not do
Work with hardware normalization
Opt-in to the Hardware Asset Management Content Service
What data it provides (e.g., key fields, hardware model lifecycle data)
Approximated lifecycle and lifecycle code
Content lookup portal for Hardware Asset Management
Create a hardware or consumable model
How it works (e.g., process, hardware model normalization tables, normalization statuses, manual normalization, resolving normalization issues, Hardware Model Normalization Overview dashboard)
Work with hardware normalization
Normalize hardware and consumable models
Revert normalization of hardware and consumable models
Analytics and Reporting Solutions for Hardware Asset Management
ServiceNow hardware model Content Service (e.g., how it supports normalization, process)
Opt-in to the Hardware Asset Management Content Service
Content lookup portal for Hardware Asset Management
Approximated lifecycle and lifecycle code
Domain 3: Practical Management of IT Assets (30%)
A – Consumables
Assets vs. consumables
Manage various assets through asset classes
Managing consumables (e.g., creating, tracking, consuming)
Receiving hardware and consumable assets at stockrooms
Create a hardware or consumable model
B – Inventory and Stock
Managing inventory and stock (e.g., tracking, transfer orders, stock rules)
Inventory picking for Hardware Asset Management
Asset audits (e.g., process)
Audit hardware asset inventory
Complete a single scan inventory audit using the ServiceNow Agent app
Complete multi scan inventory audit using the ServiceNow Agent app
C – Automating Asset Management Lifecycle
Automating asset population into ServiceNow (e.g., import and update sets, process, transform maps, complex imports)
Advanced Shipment Notification (ASN)
Automating asset inventory with HAM (e.g., Mobile Asset Inventory Audit, process, creating audits, scanning assets, reviewing assets, completing audits)
Audit hardware asset inventory
Complete a single scan inventory audit using the ServiceNow Agent app
Complete multi scan inventory audit using the ServiceNow Agent app
Mobile app for Hardware Asset Management
Managing asset retirement (e.g., asset states, process (manual and automated), workflows)
Hardware disposal order stages
Set asset states and substates
Automating hardware asset lifecycle with HAM (e.g., goals, asset flows and asset tasks, processes, standard flows, customizing flows, asset actions)
Hardware Asset Management flow customization
Update associated Decision tables for HAM flows
Repair flow to fix defective hardware assets within a stockroom
D – Contract and Change Management
Managing hardware contracts (e.g., creating, adjusting, lifecycle)
Domain 4: Operational Integration of IT Asset Management Processes (18%)
A – Reports and Dashboards
Generating asset reports for IT Asset Management (e.g., available reports, process, customizing)
Analytics and Reporting Solutions for Hardware Asset Management
Asset performance reports in the Hardware Asset Workspace
Using IT Asset Management dashboards (e.g., Overview, My Assets, purpose, process, data available)
Analytics and Reporting Solutions for Hardware Asset Management
Asset Management Executive Dashboard
Mobile app for Hardware Asset Management
Using HAM Hardware Asset Manager dashboard (e.g., purpose, process, data available)
Analytics and Reporting Solutions for Hardware Asset Management
Asset Management Executive Dashboard
Using Hardware Asset Workspace (e.g., purpose, process, data available)
B – Requests and Procurement
Managing requests and procurement in ITSM Asset Management (e.g., catalogs, publishing, ordering, sourcing, receiving, purchase orders, using mobile ITAM apps)
Publish an item to the hardware catalog
Receiving hardware and consumable assets at stockrooms
Mobile app for Hardware Asset Management
Automating stock management in ITSM Asset Management and HAM (e.g., from warehouses, from vendors, configuring stock rules, bulk stock orders)
Inventory picking for Hardware Asset Management
C – Extending Asset Management
Asset management vs. configuration management
Manage various assets through asset classes
Extending asset management and configuration management (e.g., extending asset/CI/product model classes, process, recommended practices)
Manage various assets through asset classes
Applying the CSDM guidelines to Hardware Asset Management
D – Data Accuracy
Define data management and hygiene
Data certification (e.g., roles, process, filters, schedules)
Data hygiene
Audit hardware asset inventory
Work with hardware normalization
Domain 5: Financial Management of IT Assets (5%)
A – Hardware Contract Financials
Key components of hardware contract financials (e.g., contract rate cards, expense lines, processing costs)
Configure rate card expense generation
Asset Total Cost of Ownership for Hardware Asset Management
B – IT Cost Management
Understand IT Cost Management (e.g., depreciation, fixed assets, total cost of ownership)
Asset Total Cost of Ownership for Hardware Asset Management
Manage various assets through asset classes
Wrapping Up ServiceNow Certified Implementation Specialist – Hardware Asset Management
This CIS-HAM study guide covered all five exam domains, from IT asset management fundamentals to financial management of IT assets, with official ServiceNow documentation for every objective. Work through each topic, practice in the Hardware Asset Simulator, and you will be ready to pass. You can also explore more ServiceNow certification study guides on the ServiceNow category to keep building your skills. Have a question or tip? Leave a comment below.
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