ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) Preparation Details
Preparing for the ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) exam? This guide maps all five exam domains to official ServiceNow documentation so you can study each objective efficiently. You can also explore more ServiceNow certification study guides on the ServiceNow category to keep building your skills.
ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) Materials
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Domain 1: Configuration (15%)
Given a scenario:
Identify how and when to use CI Class Manager (table, class attributes, hierarchy)
View and edit class definitions and metadata
CMDB classifications and class dependency
Identify when and how to use IRE
Identification and Reconciliation engine (IRE)
Components and process of Identification and Reconciliation
Creating CIs using the Identification and Reconciliation engine
Components installed with Identification and Reconciliation
Identify when and how to configure CMDB 360/multisource CMDB
Components related to CMDB 360
Components and process of Identification and Reconciliation
Domain 2: Ingest (19%)
Exam Objectives
Identify how relationships are auto or manually populated
Identify the automation opportunities that are available to automate CMDB integration
Getting started with Service Graph Connectors
Given a scenario:
Identify which data ingestion method to use
Getting started with Service Graph Connectors
Identification and Reconciliation engine (IRE)
Identify how to minimize the risk of technical debt and ensure upgradeability
Getting started with Service Graph Connectors
Identification and Reconciliation engine (IRE)
View and edit class definitions and metadata
Identify how to populate and maintain non-discoverable/manual CIs or non-discoverable attributes
Components and process of Identification and Reconciliation
Working with CMDB Data Manager
Identify how to track security and regulatory compliance identifiers against CSDM objects
Identify how Asset and CI align
How life-cycle values for Asset, CI, and IBI are synced
Domain 3: Govern (35%)
Exam Objectives
Identify the characteristics of the six metrics that make up the CMDB health score
Components installed with CMDB Health
Identify the purpose and/or requirements of Data Manager
Working with CMDB Data Manager
Create a CMDB Data Manager policy in CMDB Workspace
Identify the goals of good CMDB governance
CMDB Data Foundations dashboard
Given a scenario:
Identify what is needed to govern the CMDB
Working with CMDB Data Manager
Components and process of Identification and Reconciliation
Identify the key roles involved in implementing and managing a CMDB
CMDB Data Foundations dashboard
Getting started with Service Graph Connectors
Identify how to configure and gain value from CMDB Health Dashboards to support Key Performance Indicators (KPI) and Critical Success Factors (CSF)
Identify how or why duplication records are created and how to remediate them
Identification and Reconciliation engine (IRE)
Components and process of Identification and Reconciliation
Remediate a de-duplication task (manual)
Properties related to remediation of duplicate CIs
Identify when and how to remediate duplicate records using the deduplication wizard
Remediate a de-duplication task (manual)
Properties related to remediation of duplicate CIs
Identify how to operationalize the CMDB
Working with CMDB Data Manager
CMDB Data Foundations dashboard
Identify when or why to use the CMDB workspace or what features are available
Identify how to define principal classes
Identify the policy feature in Data Manager that should be used to accomplish the goal of the scenario
Working with CMDB Data Manager
Create a CMDB Data Manager policy in CMDB Workspace
Identify how to validate data quality and/or data compliance in the CMDB Health Dashboard
Identify how to configure Data Manager to manage the CMDB
Create a CMDB Data Manager policy in CMDB Workspace
Working with CMDB Data Manager
Identify how to improve data quality using the CMDB Data Foundation Dashboard
CMDB Data Foundations dashboard
CMDB and CSDM Data Foundations Dashboards release notes
Identify how to manage life cycle CI attributes between CIs
Working with CMDB Data Manager
How life-cycle values for Asset, CI, and IBI are synced
Domain 4: Insight (20%)
Exam Objectives
Identify the business value of CMDB
Identify how to use Natural Language Query
Build a CMDB query using the CMDB Query Builder
Identify how to build custom reports using CMDB 360 data (CMDB Saved Queries)
Components related to CMDB 360
Build a CMDB query using the CMDB Query Builder
Given a scenario:
Identify how to build out complex relationships within a query and get a full set of results
Build a CMDB query using the CMDB Query Builder
Identify the components and usage of Unified Map or dependency view map
Identify the outcomes of using ServiceNow products leveraging CMDB data
Identify the benefits of CMDB Foundation Dashboards
CMDB Data Foundations dashboard
CMDB and CSDM Data Foundations Dashboards release notes
Identify when to use the CMDB Foundation Dashboard Playbook or the benefits of using Playbook
CMDB Data Foundations dashboard
CMDB and CSDM Data Foundations Dashboards release notes
Domain 5: CSDM Fundamentals (11%)
Given a scenario:
Identify how to work with different stakeholders across industries to correctly map CIs with the correct CSDM domain
Common Service Data Model — conceptual model
Identify the approach to abide by CSDM
Common Service Data Model — conceptual model
CMDB Data Foundations dashboard
Identify the benefits of implementing CSDM
Common Service Data Model — conceptual model
Wrapping Up ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM)
This ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) study guide covered configuration, ingest, govern, insight, and CSDM fundamentals with official documentation for every objective. Work through each domain, practice in a sandbox instance, and you will be ready for exam day. You can also explore more ServiceNow certification study guides on the ServiceNow category to keep building your skills. Have a question or tip? Leave a comment below.
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