ServiceNow Certified System Administrator Preparation Details
The ServiceNow Certified System Administrator exam validates your ability to configure, implement, and maintain a ServiceNow instance. This study guide maps every exam domain to official ServiceNow documentation so you can prepare efficiently. You can also explore more ServiceNow certification study guides on the ServiceNow Certification category to keep building your skills.
ServiceNow Certified System Administrator Materials
| Coursera | ServiceNow System Administrator from Zero to Hero |
| Udemy | ServiceNow Certified System Administrator (CSA) |
Domain 1: Platform Overview and Navigation (7%)
Sub-Topics
ServiceNow Platform overview
How the ServiceNow AI Platform works
Understand the ServiceNow UI experiences
Platform capabilities and services
Tools for building user interfaces in applications
Employee Center features and interface
The ServiceNow Instance
How the ServiceNow AI Platform works
Moving applications between instances
Customizing instance appearance
Next Experience Unified Navigation
Using the Next Experience Unified Navigation
Exploring your Next Experience default landing page
Domain 2: Instance Configuration (10%)
Sub-Topics
Installing applications and plugins
Activate a ServiceNow Store application
Personalizing/customizing the instance
Customizing instance appearance
Configure logo, colors, and system defaults for Core UI
Common user interfaces in the Platform
Understand the ServiceNow UI experiences
Employee Center features and interface
Domain 3: Configuring Applications for Collaboration (20%)
Sub-Topics
Lists, Filters, and Tags
List and Form anatomy
Forms in the classic environment
Form Configuration
Forms in the classic environment
Form templates and saving options
Create a template by saving a form
Create a template using the Template form
Advanced Form Configuration
Policies and rules properties in Table Builder
Task Management
Visual Task Boards (VTBs)
Create a data driven Visual Task Board
Visualizations, Dashboards, and Platform Analytics
Platform Analytics dashboard overview
Notifications
Domain 4: Self Service & Automation (20%)
Sub-Topics
Knowledge Management
Exploring Knowledge Management
Service Catalog
Service Catalog for managers and end users
Workflow Studio
General guidelines for Workflow Studio flows, subflows, and actions
Virtual Agent
Agentic conversations in Virtual Agent
Domain 5: Database Management and Platform Security (30%)
Sub-Topics
Data Schema
Exploring ServiceNow AI Platform tables
Application/Access Control
Exploring Access Control Lists
Importing Data
Importing data using import sets
CMDB and CSDM
Security Center
Exploring Access Control Lists
Shared Responsibility Model
Domain 6: Data Migration and Integration (13%)
Sub-Topics
UI Policies
Policies and rules properties in Table Builder
Business Rules
Business rules and script includes
System update sets
Customizations tracked by update sets
Scripting in ServiceNow
Business rules and script includes
Wrapping Up ServiceNow Certified System Administrator
This ServiceNow Certified System Administrator study guide covered all six exam domains, from platform navigation to scripting and data migration, with official documentation for each objective. Work through each topic hands-on in a personal developer instance and you will be well prepared for exam day. You can also explore more ServiceNow certification study guides on the ServiceNow Certification category to keep building your skills. Have a question or tip? Leave a comment below.
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