MB-920 Study Guide (Microsoft Dynamics 365 Fundamentals [ERP])

MB-920 Study Guide

How to Prepare for the MB-920 Exam?

Preparing for the MB-920 Microsoft Dynamics 365 Fundamentals (ERP) exam? Don’t know where to start? This post is the MB-920 Study Guide, which helps you to achieve the Microsoft Certified Dynamics 365 Fundamentals (ERP) certification.

This post contains a curated list of articles from Microsoft documentation for each objective of the MB-920 exam. Please share the post within your circles so it helps them to prepare for the exam.

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MB-920 Dynamics 365 Fundamentals Course

Skylines AcademyDynamics 365 Fundamentals Course
UdemyMicrosoft Dynamics 365 Intro Training Course

MB-920 Dynamics 365 Fundamentals Test

Udemy Practice TestDynamics 365 Fundamentals Practice Tests
Pluralsight (Free trial)Microsoft Dynamics 365: Getting Started
Amazon e-book (PDF)Master Dynamics 365 Business Central

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Describe Dynamics 365 Supply Chain Management (25-30%)

Identify General Capabilities

Describe manufacturing types including Discrete, Lean, and Process manufacturing

Discrete manufacturing

Lean manufacturing

Process manufacturing

Describe production control elements including bills of materials (BOMs), formulas, Kanban’s, resources, and routing

BOM and formula versions

Formulas and formula versions

Configure a fixed kanban rule

Routes and operations

Describe product master records and product variants

Create a product master

Create product masters with variants

Create predefined product variants

Describe Warehouse and Inventory Management Capabilities

Describe costing methods including standard costing, weighted averages, last-in-first-out (LIFO), and first-in-first-out (FIFO)

Standard costs overview

Weighted average

LIFO with physical value and marking

FIFO with physical value and marking

Describe use cases for Warehouse Management System (WMS)

Warehouse management overview

Describe purchase orders, item arrival journals, and cross-docking

Purchase order overview

Arrival overview


Describe inventory reservations, picking and packing, replenishment, and shipments

Reserve inventory quantities

Packing materials

Replenishment overview

Describe inventory counting and inventory on-hand concepts

Define inventory counting processes

Inventory on-hand list

Describe quality management capabilities

Quality and nonconformance management overview

Enable quality and nonconformance management

Describe warehouse configuration options including layout, stocking limits, and location profiles

Create a new warehouse layout

Location stocking limits

Create a location profile

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Describe Manufacturing Strategies

Describe manufacturing strategies including made to order (MTO), make to stock (MTS), and configure to order (CTO)

Make to Order vs Make to Stock

What is Configure to Order?

Describe item tracking and tracing processes

Trace an item or raw material

Track Items with Serial, Lot, & Package Numbers

Describe tools that can be used to manage shop floors

Explore shop floor management tools

Describe Enterprise Asset Management Capabilities

Describe enterprise asset management concepts

Discover enterprise asset management concepts

Describe the work order lifecycle including work order scheduling, preventative work orders, corrective work orders, and inspections

Schedule work orders

Preventive maintenance overview

Inspect the quality of goods

Describe vendor warranty agreements including full and partial agreements

Warranty agreements

Describe Dynamics Finance (20-25%)

Describe the Dynamics 365 Finance Features

Describe use cases for legal entities

Legal entity

Explore use cases for legal entities

Describe how Dynamics 365 Finance handles regional tax reporting requirements

Set up sales tax reporting codes

Handle regional tax reporting requirements

Describe cost accounting concepts

Explore cost accounting concepts

Describe General Ledgers

Describe charts of accounts including main accounts, balance sheets, and income statements

Identify charts of accounts

Balance sheet financial reports

Income statement financial report

Describe financial dimensions and dimension set concepts

Explore financial dimensions and dimension set concepts

Describe periodic financial processes

Explore periodic financial processes

Describe Accounts Payables and Accounts Receivables

Describe core accounts payable components including vendors, purchase orders, and vendor invoices

Explore core accounts payable components

Describe vendor payments and settlements including three-way matching concepts

Explore vendor payments and settlements

Three-way matching policies

Describe core accounts receivable components including customers, customer invoices, and free text invoices

Explore core accounts receivable components

Describe credit and collection processes

Explore credit and collection processes

Describe Related Finance Components

Describe cash and bank management concepts

Explore cash and bank management concepts

Describe expense management including cash advances and mobile workspaces

Explore expense management

Cash advance

My team mobile workspace

Describe fixed asset management, and fixed asset creation, acquisition, and depreciation

Explore fixed asset management

Fixed asset acquisitions

Depreciation methods

Describe budgeting capabilities

Explore budgeting capabilities

Describe Dynamics 365 Commerce (10-15%)

Describe Dynamics 365 Commerce Capabilities

Describe retail channels including call centers, Cloud Point-Of-Sale (CPOS), and Modern Point-Of-Sale (MPOS)

Explore retail channels

Call center sales functionality

Choose between Modern POS and Cloud POS

Describe channel management concepts

Explore channel management concepts

Describe Distributed Order Management (DOM)

Explore distributed order management (DOM)

Describe product assortments

Explore product assortments

Describe customer loyalty concepts

Explore customer management with loyalty programs

Describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights to create personalized customer experiences and provide product recommendations

How Dynamics 365 Commerce uses Dynamics 365 Customer Insights?

Describe how Dynamics 365 Commerce uses Retail Analytics to provide centralized retail data management

How Dynamics 365 Commerce provides centralized retail data management?

Describe Dynamics 365 Fraud Protection

Describe how Dynamics 365 Fraud Protection evaluates purchase transactions to reduce fraud losses and increase bank acceptance rates

How Dynamics 365 Fraud Protection reduces fraud losses & increases bank acceptance rates?

Describe how Dynamics 365 Fraud Protection prevents unauthorized account creation, account takeovers, and fraudulent account access

How Dynamics 365 Fraud Protection prevents account compromise?

Describe how Dynamics 365 Fraud Protection prevents loss related to fraudulent returns and discounts, identifying the risk of loss to a business, and identifying anomalies in merchandise discounting and returns

How does Dynamics 365 Fraud Protection provides actionable insights?

Dynamics 365 Fraud Protection integration with Dynamics 365 Commerce

Describe Dynamics 365 Human Resources (5-10%)

Describe Core Capabilities

Describe compensation and benefits capabilities

Explore compensation and benefits capabilities

Describe compliance features

Explore compliance features

Describe performance management capabilities

Explore performance management capabilities

Describe Personnel Management Capabilities

Describe self-service capabilities

Explore self-service capabilities

Describe leave and absence capabilities

Explore leave and absence capabilities

Describe employee training and certification features

Explore employee training and certification features

Identify integration options between Dynamics 365 Human Resources and LinkedIn

Identify integration options between Dynamics 365 HR & LinkedIn

Describe Project Operations (10-15%)

Identify Project Operations Capabilities

Describe project-based services

Explore project-based services

Describe project sales capabilities

Explore project sales capabilities

Describe project contract capabilities

Explore project contract capabilities

Describe project pricing capabilities

Describe project pricing capabilities

Describe the project lifecycle including project invoicing and revenue recognition

Analyze the project lifecycle

Revenue recognition overview

Describe Project Planning and Execution Capabilities

Identify project features including contracts, stages, team assignments, and fixed price versus time and material estimates versus retainer contracts

Project contracts

Explain the different project stages

Fixed – time and material contract lines

Advances and retainer-based contracts

Describe project team management capabilities including allocation methods, resource scheduling, and skills

Booking allocation methods

Describe project schedule management capabilities including tasks, subtasks, assignments, and project plan management

Explore project schedule management capabilities

Describe project cost tracking capabilities including time and expense costs

Explore project cost tracking capabilities

Describe Shared Features (10-15%)

Describe Reporting Capabilities

Describe built-in reporting capabilities including workspaces

Analytical workspace

Describe options for exporting data to Microsoft Excel

Export to Excel worksheet from Dynamics 365 Customer Engagement

Describe options for analyzing data by using Power BI

Analyze data with Power BI

Analyze Dynamics 365 sales data

Describe Integration Options

Describe Microsoft Teams integration capabilities

Considerations for Teams integration

Describe use cases for integrating with Microsoft Excel and Microsoft Word

Office integration overview

Office integration tutorial

Describe options for managing documents by using SharePoint Online

Set up customer engagement apps to use SharePoint Online

Manage SharePoint documents in Dynamics 365 Customer Engagement

Describe email integration capabilities

Email integration with Dynamics 365 Customer Engagement

Integrate (synchronize) your email system

This brings us to the end of the MB-920 Microsoft Dynamics 365 Fundamentals (ERP) study guide.

What do you think? Let me know in the comments section if I have missed out on anything. Also, I love to hear from you about how your preparation is going on!

In case you are preparing for other Microsoft Dynamics 365 certification exams, check out the Microsoft Dynamics 365 study guide for those exams.

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