ServiceNow Certified Platform Owner Associate Preparation Details
This ServiceNow Certified Platform Owner Associate (CPOA) study guide maps official ServiceNow documentation to every blueprint objective. Work through strategy, people, process, technology, data, and governance to prepare with confidence. You can also explore more ServiceNow certification study guides on the ServiceNow category to keep building your skills.
ServiceNow Certified Platform Owner Associate Materials
Domain 1: Strategy (21.4% of Exam)
Testing Objectives
Identify the process that helps an organization protect the technology landscape/environment from outages and improve the visibility of the landscape infrastructure
Configuration Management Database (CMDB)
Jumpstart Your Modern Change Management
Identify the inputs to making a roadmap
Exploring Portfolio Planning in Strategic Planning Workspace
Configuring Strategic Planning Workspace
Managing goals in Strategic Planning Workspace
Identify the characteristics of technical governance coding best practices
Identify the key considerations for user experience for interacting with the platform
Service Catalog in Service Portal
Identify the level of engagement from Project Management Office (PMO) Functions during the Implementation phase
Exploring Portfolio Planning in Strategic Planning Workspace
Docs for planning items in Strategic Planning
Identify the platform solution that allows building or supporting successful citizen development on the Platform
Build apps using App Engine Studio
Given a scenario:
about a development strategy, identify the ServiceNow capability that should be used to meet the business needs
Build apps using App Engine Studio
about an organization’s needs and implementation strategy, identify the most efficient implementation sequence
Common Service Data Model — conceptual model
using SDLC for developing in the ServiceNow environment, identify the key benefits
about a testing need, identify the application(s) that should be used for testing
Exploring Automated Test Framework
Getting started with the Automated Test Framework
about Project Management Office (PMO) Functions, identify the ServiceNow applications that should be recommended to them
Exploring Portfolio Planning in Strategic Planning Workspace
Configuring Strategic Planning Workspace
about data, identify the impact of not having a contextual Configuration Management Database (CMDB)
Configuration Management Database (CMDB)
Common Service Data Model — conceptual model
including a goal, identify the ServiceNow foundational element that will most completely accomplish this goal
Common Service Data Model — conceptual model
Configuration Management Database (CMDB)
about data strategy, identify the need for the appropriate process
Configuration Management Database (CMDB)
about security, identify the method that should be used to secure the ServiceNow Platform
Domain 2: People (15.7% of Exam)
Testing Objectives
Identify the scope of a OCM Community Champion.
The MVP approach to organizational change management
Applying organizational change management practices
Given an IT and Security department are coming with conflicting applications/tools, identify how the platform owner should resolve the issue.
Jumpstart Your Modern Change Management
Given a scenario:
about a project that needs to be completed, identify the certification that will show an individual is prepared to complete the work
Certified Platform Owner Associate (CPOA) Exam Mainline Blueprint
ServiceNow Certified Platform Owner Associate (CPOA)
about organizational change management, identify the steps that should be taken
The MVP approach to organizational change management
Applying organizational change management practices
identify the factors to consider of a communication plan
Applying organizational change management practices
about sponsorship engagement, identify any potential issues that will cause the sponsorship engagement to not be successful, and why
The MVP approach to organizational change management
Applying organizational change management practices
about engagement, identify the role that would be responsible for resolving an issue
Jumpstart Your Modern Change Management
about an organization and knowledge management, identify how knowledge management should be conducted
Exploring Knowledge Management
with various named roles in the organization and a task that needs to be completed, identify which role should be responsible for the task
Jumpstart Your Modern Change Management
about a supplier, identify the type of supplier that is needed to solve for the gap in expertise or time
Find, manage, and coordinate capable, certified partners
about ServiceNow partners, identify a need for the partner or how to find the partner information that is needed
Find, manage, and coordinate capable, certified partners
Domain 3: Process (15.7% of Exam)
Testing Objectives
Given a ServiceNow application deployment process per Now Create, identify the next stage in the process that should occur
Given a scenario:
about a code promotion process, identify the method that should be used
ServiceNow application repository
Publish an application to the application repository
for a requirement on the platform that needs development, identify where the development should be done
Customizations tracked by update sets
identify the negative aspects of using the Waterfall approach
identify the type of Software Development Life Cycle (SDLC) that should be used or the benefits of using the given SDLC
Domain 4: Technology (22.9% of Exam)
Testing Objectives
Identify the critical components for an upgrade
Available patches and hotfixes
Identify the scenario that requires cloning in the ServiceNow environment
Identify scenarios when exclusions or data preservers are required
Identify the characteristics of support portal in a ServiceNow environment
Identify the basic technical characteristics of the ServiceNow Platform Core Service
Configuration Management Database (CMDB)
Exploring Knowledge Management
Identify the basic technical characteristics of the ServiceNow Platform Now Intelligence
Performance Analytics concepts
Performance Analytics indicators
Identify the basic technical characteristics of the ServiceNow Platform Admin and Configuration
Types of subscriptions in Subscription Management
Identify the basic technical characteristics of the ServiceNow Platform Integration Services
Integration Hub usage and subscription
Identify the basic technical characteristics of the ServiceNow Platform Security and Compliance
Identify the types of implementation models for ServiceNow
Given a scenario:
identify the characteristics of testing inside an upgrade cycle in a ServiceNow environment
Exploring Automated Test Framework
Getting started with the Automated Test Framework
identify the characteristics of testing outside an upgrade cycle in a ServiceNow environment
Exploring Automated Test Framework
Getting started with the Automated Test Framework
about an upgrade, identify the improvements the upgrade is going to bring to the platform
about patches, identify the next step for using the patches in the ServiceNow environment
Available patches and hotfixes
that requires using the support portal, identify the steps that are required
about getting formal documentation from ServiceNow, identify where compliance and regulatory is located or how it can be requested from ServiceNow (TRUST Center, CORE Community, etc.)
Domain 5: Data (11.4% of Exam)
Testing Objectives
Identify the importance of data as a whole
Configuration Management Database (CMDB)
Identify the characteristics of foundational and transactional data
Common Service Data Model — conceptual model
Customizations tracked by update sets
Identify the function of the ServiceNow compliance-related resources
Identify when reporting or Performance Analytics should be used and why
Performance Analytics concepts
Performance Analytics indicators
Identify examples of value-driven metrics
Performance Analytics indicators
Performance Analytics concepts
Managing goals in Strategic Planning Workspace
Identify the characteristics of the Strategic Planning Workspace (SPW)
Exploring Portfolio Planning in Strategic Planning Workspace
Configuring Strategic Planning Workspace
Managing goals in Strategic Planning Workspace
Docs for planning items in Strategic Planning
Given a scenario:
about compliance, identify the issues that need to be addressed
Domain 6: ServiceNow Governance (12.9% of Exam)
Testing Objectives
Identify the artifacts, tools, communication channels, etc. that are used while transacting with ServiceNow licenses/subscriptions.
Viewing product subscription details in Subscription Management
Types of subscriptions in Subscription Management
Identify the characteristics of different types (fulfiller, user, capacity, etc.) of licensing available for ServiceNow.
Types of subscriptions in Subscription Management
Viewing product subscription details in Subscription Management
Integration Hub usage and subscription
Identify the characteristics of the three levels of governance (Strategic/Executive, Portfolio/Demand, Technical.)
Exploring Portfolio Planning in Strategic Planning Workspace
Given a scenario:
about an organization that needs to build an integration between ServiceNow and a second system used by the organization, identify the options for establishing that integration (e.g., ServiceNow native integration (i.e., Active Directory), Integration Hub, 3rd party provided integration (i.e., one provided as a service, but not by ServiceNow) or building a custom integration)
Integration Hub usage and subscription
Types of subscriptions in Subscription Management
where an area of the business wants to begin using the service catalog and request fulfillment capabilities to serve the rest of the business, identify the business licensing implications (business stakeholder license, any integration hub spokes/ transactions, fulfiller, etc.) that should be considered
Types of subscriptions in Subscription Management
Viewing product subscription details in Subscription Management
Integration Hub usage and subscription
identify the KPI (CSAT, etc.) maintained by ServiceNow
Performance Analytics indicators
Performance Analytics concepts
Wrapping Up ServiceNow Certified Platform Owner Associate
This ServiceNow Certified Platform Owner Associate (CPOA) study guide covered all six blueprint domains with official documentation for every objective. Review each linked page, focus on scenario-based decision making, and you will be ready to take the exam. You can also explore more ServiceNow certification study guides on the ServiceNow category to keep building your skills. Have a question or tip? Leave a comment below.
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