Salesforce Certified Slack Administrator Preparation Details
The Salesforce Certified Slack Administrator exam tests the skills needed to configure, manage, and secure Slack workspaces at scale. This guide maps every exam objective across all six domains to official Slack documentation for focused study. You can also explore more Salesforce certification study guides on the Salesforce Certification category to keep building your skills.
Salesforce Certified Slack Administrator Materials
| Coursera | Enhance Organizational Communications with Slack |
| Udemy | Salesforce Certified Slack Administrator Exam Prep |
Fundamentals: 18%
Given a list of requirements, determine which feature to use to satisfy the requirements.
Slack Pricing Plans: Find the Right Fit for Your Team
Identify the correct level of access to give a person based on a given scenario.
Understand guest roles in Slack
Identify the common responsibilities of Slack Admin and Owner roles.
Assign members to system roles
Given a scenario, determine when to use each plan.
Slack Pricing Plans: Find the Right Fit for Your Team
An introduction to Slack Enterprise Grid
User Lifecycle Management: 13%
Given a use case or scenario, determine the correct level of access to grant to the user.
Understand guest roles in Slack
Determine the process for getting new users into the right workspace(s) and channels.
Invite new members to your workspace
Set default channels for new members
Add members to workspaces in an Enterprise organization
Given a scenario, determine the correct way to deactivate the user accounts.
Delete profile information from Slack
Assess a scenario to determine the appropriate authentication and user provisioning options based on the Slack plan.
Set up SAML single sign-on for Slack
Manage members with SCIM provisioning
Google Workspace single sign-on
Identify the appropriate permission or role to give a user based on a scenario.
Assign members to system roles
Given a scenario, determine how to manage identity provider (IdP) groups after configuration for workspace access.
Connect identity provider groups to your Enterprise organization
Add members to workspaces in an Enterprise organization
Join or leave workspaces in an Enterprise organization
Identify and assign the appropriate access level for users provisioned using Slack Connect or Guest accounts.
Understand guest roles in Slack
Slack Connect guide: Work with external organizations
Manage Slack Connect channel invitation settings and permissions
Given a scenario, assess if the created user group and its permissions meet the required access criteria.
Manage permissions for user groups
Workspace and Org Management: 17%
Given a scenario, determine how to manage channels.
Create guidelines for channel names
Assess the given scenario to determine which permission is required for management of cross-workspace channels.
Manage permissions for channel management tools
Manage multi-workspace channels
Add a channel to multiple workspaces in your Enterprise organization
Given a scenario, determine which setting needs to be adjusted to allow for all members in a workspace to access a feature.
Review your workspace’s settings
Adjust channel management permissions
Manage permissions for user groups
Given a scenario, determine how to manage a user account’s access to multiple workspaces.
Add members to workspaces in an Enterprise organization
Join or leave workspaces in an Enterprise organization
Manage a workspace in an Enterprise organization
Given a scenario, determine how to configure a Slack Connect channel.
Use Slack Connect to work with other companies in channels
Manage Slack Connect channel invitation settings and permissions
Slack Connect guide: Work with external organizations
App and AI Administration and Automations: 20%
Given a scenario, determine how to implement Slack AI.
Manage access to AI features in Slack
Manage Slackbot access and settings
Assess a given scenario to determine how to manage app installation and approvals.
Manage app approval for your workspace
Manage apps in an Enterprise organization
Set organization-level policies for apps
Configure automations for app approval
Given a scenario, evaluate the app scopes for compliance to security policies.
Security recommendations for approving apps
Manage app requests for your workspace
Governance, Security and Compliance: 22%
Given a scenario, determine how to configure security policies.
Security tips to protect your workspace
Mandatory workspace two-factor authentication
Set up SAML single sign-on for Slack
Given a scenario, assess how to meet compliance standards for an individual’s message history.
Customize data retention in Slack
Given a scenario, determine how to track a security concern in the Enterprise Grid environment.
Security tips to protect your workspace
Given a scenario, assess and determine personally identifiable information (PII) sharing in Slack.
Customize data retention in Slack
Security tips to protect your workspace
Given a scenario, determine when to initiate a workspace migration into Enterprise Grid.
Migrate workspaces to an Enterprise organization
An introduction to Slack Enterprise Grid
Given a scenario, determine how to moderate conversations that violate an organization’s Slack code of conduct.
Review flagged content in Slack
Moderate message content in Slack
Enabling Slack Success (Analytics and Adoption): 10%
Given a scenario, determine the best ways to monitor adoption of features used by active members.
View your Slack analytics dashboard
Understand the data in your Slack analytics dashboard
Given a scenario, assess user feedback to identify adoption challenges and usability issues.
Conversations: Create a poll in Slack
5 steps to support your team’s adoption of Slack
Given a scenario, align Slack features and workflows with business unit requirements.
Guide to Slack Workflow Builder
Build a workflow: Create a workflow in Slack
Automations: What is a Slack workflow?
Given a scenario, establish a champion network to support ongoing Slack adoption.
5 steps to support your team’s adoption of Slack
Wrapping Up Salesforce Certified Slack Administrator
This guide covered all six domains of the Salesforce Certified Slack Administrator exam, from user lifecycle management to governance and security, with direct links to Slack’s official documentation for every objective. Studying each domain alongside hands-on Slack administration will help you feel confident on exam day. You can also explore more Salesforce certification study guides on the Salesforce Certification category to keep building your skills. Have a question or tip? Leave a comment below.
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