Salesforce Certified B2C Solution Architect Preparation Details
The Salesforce Certified B2C Solution Architect exam validates the ability to design and deliver multi-cloud solutions spanning Commerce, Service, and Marketing Cloud Engagement. This guide maps every exam objective across all five domains to official Salesforce documentation for focused study. You can also explore more Salesforce certification study guides on the Salesforce category to keep building your skills.
Salesforce Certified B2C Solution Architect Materials
| Coursera | Salesforce Sales Operations Professional Certificate |
| Udemy | Salesforce Certified B2C Solution Architect |
Discovery and Customer Success: 27%
Topics Covered
Given a scenario, determine how to facilitate a successful customer engagement (agenda, plan, gather requirements, document, and design).
Salesforce B2C Solution Architect Exam Guide
Study for the B2C Solution Architect Certification
Given a set of business requirements and the understanding of standard Salesforce product capabilities, explain the reasoning and considerations to use a certain product.
Given a scenario with a B2C architecture, validate that the associated systems of record, key objects, and risks have been captured and explained.
Data Integration with Salesforce
Given a set of requirements, recommend the implementation approach and associated relative effort.
Salesforce B2C Solution Architect Exam Guide
Given a scenario, articulate dev-ops lifecycle and governance required in a multi-cloud environment to achieve change management goals.
Manage and Release Changes Easily and Collaboratively with DevOps Center
External Client Apps and Connected Apps
Functional Capabilities and Business Value: 7%
Topics Covered
Given a set of customer requirements, recommend suitable B2C products and solution approach to demonstrate a customer process which includes marketing, purchase, service and loyalty.
Advanced Routing with Omni-Channel Flows
Given a set of customer requirements for post-purchase activities in a multi-cloud solution, demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products.
Objects Used by Order Management
Advanced Routing with Omni-Channel Flows
B2C Commerce Order Bundle Data Mappings
Architecture Design: 18%
Topics Covered
Given the understanding of retail solution architecture and integrations, illustrate how Salesforce products interact with each other and third-party systems to support consumer commerce journeys.
Data Integration with Salesforce
Given a use case, analyze business processes and propose a customer experience solution that generates business value that meets expectations.
Given a use case, recommend a multi-cloud strategy and implementation approach to create custom personalized experiences that utilize the power of the Customer Data Platform.
Given data security and residency requirements, recommend an appropriate solution and describe how the solution’s considerations can impact implementation.
Strengthen Your Data’s Security with Shield Platform Encryption
External Client Apps and Connected Apps
Data Models and Management: 25%
Topics Covered
Given the Salesforce supported standard object definitions for Commerce objects (profile, orders, products), articulate how key business entities relate between systems of record and systems of engagement.
B2C Commerce: Sales Order Product Mapping
B2C Commerce: Customer Profile Mapping
Objects Used by Order Management
Given a set of business objectives and priorities, recommend an appropriate sequence for system integration, data exchanges, and process updates to satisfy known requirements, with recommendations and potential impact to overall program delivery.
Data Integration with Salesforce
Given a set of customer requirements, articulate the privacy management features across multiple clouds, when to consider a custom solution vs. using out-of-the-box (OOTB) features.
Understand the Salesforce Consent Data Model
Strengthen Your Data’s Security with Shield Platform Encryption
Data Classification Metadata Fields
Given a scenario, identify appropriate systems of record and describe how you would extend the standard data model for high volume processing, articulate system limitations, and recommend preferred methods for integration between various data formats.
Data Integration with Salesforce
Given a scenario that requires knowledge of common data migration strategies and standard Salesforce data migration tools, demonstrate best practices on how to transfer data between products and development environments.
Integration: 23%
Topics Covered
Given a set of customer requirements, recommend an appropriate design and approach for a multi-cloud integration, understanding the OOTB features, system limitations, and when custom integration is required.
Data Integration with Salesforce
Given business requirements and use cases, recommend appropriate integration patterns based on data volume, latency, and system limitations.
Data Integration with Salesforce
Given a B2C use case, recommend features and approaches that ensure security for both customers and internal business users while complying with regional and local legal requirements.
External Client Apps and Connected Apps
Strengthen Your Data’s Security with Shield Platform Encryption
Understand the Salesforce Consent Data Model
Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols that support various integration design patterns.
Advanced Routing with Omni-Channel Flows
Wrapping Up Salesforce Certified B2C Solution Architect
This guide walked through all five domains of the Salesforce Certified B2C Solution Architect exam, from discovery and customer success through data models and multi-cloud integration. Working through each objective with official Salesforce documentation builds the practical, scenario-based judgment this exam rewards. You can also explore more Salesforce certification study guides on the Salesforce category to keep building your skills. Have a question or tip? Leave a comment below.
Receive Updates on Salesforce Certified B2C Solution Architect Exam
Want to be notified as soon as I post? Subscribe to the RSS feed / leave your email address in the subscribe section. Share the article to your social networks with the below links so it can benefit others.
