MS-102 Preparation Details
Preparing for the MS-102 Microsoft 365 Administrator certification exam? Start here with a complete, objective-wise MS-102 study guide designed to help you pass faster.
This guide brings together official Microsoft documentation, key concepts, and curated resources for every MS-102 exam objective, making it ideal for both beginners and last-minute revision.
Looking for the best MS-102 preparation resources in one place? This page covers everything you need to get exam-ready with confidence.
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MS-102 Troubleshooting Microsoft Teams Prep
| Coursera | Microsoft 365 Administrator |
| Udemy | Microsoft 365 Administrator Expert with SIMS |
| Whizlabs | Microsoft 365 Administrator Expert bundle |
Deploy and manage a Microsoft 365 tenant (25–30%)
Implement and manage a Microsoft 365 tenant
Create a tenant
Tenant roadmap for Microsoft 365
MS-102 Configure your Microsoft 365 tenant – Training
Implement and manage domains
Domains Frequently Asked Questions
Configure org settings, including Security & privacy and Organization profile
MS-102 Configure your Microsoft 365 tenant – Training
Overview of tasks to set up Business Central
Monitor the health of Microsoft 365 services by using Service Health, including configuration of notifications
Manage tenant health and services in Microsoft 365 – Training
How to check Microsoft 365 service health
Configure and review Network connectivity insights
Microsoft 365 Network Insights
Microsoft 365 network connectivity overview
Configure and monitor software updates by using the Microsoft 365 admin center
MS-102 Configure your Microsoft 365 tenant – Training
Manage tenant health and services in Microsoft 365 – Training
Monitor Microsoft 365 adoption and usage
Configure and manage Microsoft 365 Backup
Manage tenant health and services in Microsoft 365 – Training
Manage users and groups
Create and manage users in Microsoft Entra ID, including external users
Manage users, licenses, guests, and contacts in Microsoft 365 – Training
Add or delete users – Microsoft 365 admin center
B2B collaboration overview – Microsoft Entra External ID
Create and manage contacts in the Microsoft 365 admin center
Manage users, licenses, guests, and contacts in Microsoft 365 – Training
Create and manage groups, including Microsoft 365 Groups and manage shared mailboxes
Microsoft 365 Groups overview for administrators
Manage and monitor Microsoft 365 licenses, including group-based licensing
Assign licenses to a group using the Microsoft 365 admin center
What is group-based licensing in Microsoft Entra ID?
Perform bulk user management, including Microsoft Graph PowerShell and Microsoft Entra PowerShell
Manage Microsoft 365 user accounts, licenses, and groups with PowerShell
Manage users, groups, and licenses in Microsoft Entra ID by using Windows PowerShell – Training
Manage roles and role groups
Implement and manage roles in Microsoft 365 and Microsoft Entra ID
Microsoft Entra built-in roles
About admin roles in the Microsoft 365 admin center
Manage permissions for Microsoft Defender XDR, Microsoft Purview and other Microsoft 365 workloads using roles or role groups
Permissions in the Microsoft Purview portal
Roles and role groups in Microsoft Defender for Office 365 and Microsoft Defender XDR
Manage delegation by using administrative units
Administrative units in Microsoft Entra ID
Manage users in an administrative unit – Microsoft Entra
Manage Microsoft Entra ID roles in Microsoft Entra Privileged Identity Management (PIM)
What is Privileged Identity Management?
Assign Microsoft Entra roles in PIM
Plan a Privileged Identity Management deployment
Implement and manage Microsoft Entra identity and access (25–30%)
Implement and manage identity synchronization with Microsoft Entra tenant
Prepare for identity synchronization, including IdFix
Prepare for identity synchronization to Microsoft 365 – Training
Prepare directory attributes for synchronization with Microsoft 365 by using the IdFix tool
Implement and manage directory synchronization by using Microsoft Entra Connect Sync or Microsoft Entra Cloud Sync
Microsoft Entra Connect Sync: Understand and customize synchronization
What is Microsoft Entra Cloud Sync?
Microsoft Entra Connect cloud sync tutorial for a new forest
Monitor synchronization by using Microsoft Entra Connect Health
Using Microsoft Entra Connect Health with sync
Microsoft Entra Connect Health: Diagnose duplicated attribute synchronization errors
Troubleshoot synchronization, including Microsoft Entra Connect Sync and Microsoft Entra Cloud Sync
Microsoft Entra Connect: Troubleshoot errors during synchronization
Microsoft Entra Cloud Sync troubleshooting
Implement and manage authentication
Implement and manage authentication methods
Manage authentication methods – Microsoft Entra ID
Authentication methods in Microsoft Entra ID
Implement and manage self-service password reset (SSPR)
Enable Microsoft Entra self-service password reset
Deployment considerations for Microsoft Entra self-service password reset
Self-service password reset deep dive
Implement and manage Microsoft Entra Password Protection
What is Microsoft Entra Password Protection?
Plan and deploy on-premises Microsoft Entra Password Protection
Investigate and resolve authentication issues
Troubleshoot self-service password reset
Troubleshoot sign-in problems with Conditional Access
Sign-in diagnostic in Microsoft Entra ID
Implement and manage secure access
Plan for identity protection
What is Microsoft Entra ID Protection?
Plan a Microsoft Entra ID Protection deployment
Implement and manage Microsoft Entra Identity Protection
Microsoft Entra ID Protection risk-based access policies
Configure the MFA registration policy – Microsoft Entra ID Protection
Remediate risks and unblock users in Microsoft Entra ID Protection
Plan Conditional Access policies
Plan a Conditional Access deployment
Implement and manage Conditional Access policies
Plan a Conditional Access deployment
Building a Conditional Access policy
Common Conditional Access policies
Implement and manage multifactor authentication (MFA) by using Conditional Access policies
Require MFA for all users with Conditional Access
Deployment considerations for Microsoft Entra multifactor authentication
Risk-based user sign-in protection in Microsoft Entra ID
Manage security and threats by using Microsoft Defender XDR (30–35%)
Review and respond to security reports and alerts generated by Microsoft Defender XDR
Review and respond to threats by using Microsoft Security Exposure Management, including the Microsoft Secure Score
Microsoft Security Exposure Management overview
Improve your security posture with Microsoft Secure Score
Review and respond to incidents and alerts generated by Microsoft Defender XDR, including advanced hunting
Incidents and alerts in the Microsoft Defender portal
Investigate incidents in the Microsoft Defender portal
Advanced hunting overview – Microsoft Defender XDR
Review and respond to issues identified in Microsoft Defender XDR reports
Visualize security impact with the unified security summary
Reports overview in the Microsoft Defender portal
Review and respond to threats identified by Microsoft Defender Threat Intelligence
Threat analytics in Microsoft Defender
Understand the analyst report section in threat analytics
What is Microsoft Defender Threat Intelligence?
Implement and manage email and collaboration protection by using Microsoft Defender for Office 365
Implement threat policies and rules in Microsoft Defender for Office 365
Configure threat policies – Microsoft Defender for Office 365
Preset security policies in EOP and Microsoft Defender for Office 365
Anti-malware policies – Microsoft Defender for Office 365
Configure alert policies in Microsoft Defender for Office 365
Alert policies in the Microsoft Defender portal
Investigate and respond to email and collaboration threats by using Microsoft Defender for Office 365
Threat investigation and response capabilities in Microsoft Defender for Office 365
Security Operations Guide for Defender for Office 365
Remediate risks with Microsoft Defender for Office 365 – Training
Manage attack simulations, including training campaigns
Get started using Attack simulation training
Simulate a phishing attack with Attack simulation training
Attack simulation training deployment considerations and FAQ
Manage restricted entities, including blocked users
Microsoft Defender for Office 365 in the Microsoft Defender portal
Remove blocked users from the Restricted entities page
Implement and manage endpoint protection by using Microsoft Defender for Endpoint
Onboard devices to Microsoft Defender for Endpoint
Onboard devices to Microsoft Defender for Endpoint
Get devices onboarded to Microsoft Defender for Endpoint
Onboarding using Microsoft Intune – Microsoft Defender for Endpoint
Configure endpoint settings
Manage endpoint security policies in Microsoft Defender for Endpoint
Configure Microsoft Defender for Endpoint with Intune and onboard devices
Review and respond to vulnerabilities identified in the Microsoft Defender Vulnerability Management dashboard
Defender Vulnerability Management dashboard
Exposure score in Defender Vulnerability Management
Security recommendations in Defender Vulnerability Management
Implement and manage Microsoft Defender for Cloud Apps
Configure the app connector for Microsoft 365
Connect Microsoft 365 to Microsoft Defender for Cloud Apps
App connectors in Microsoft Defender for Cloud Apps
Configure Microsoft Defender for Cloud Apps policies, including triggering alerts
Control cloud apps with policies – Microsoft Defender for Cloud Apps
Alert policies in Microsoft Defender for Cloud Apps
Interpret activity log
Activity log in Microsoft Defender for Cloud Apps
Configure Cloud App Discovery
Set up Cloud Discovery – Microsoft Defender for Cloud Apps
Cloud Discovery in Microsoft Defender for Cloud Apps
Review and respond to issues identified in Cloud App Discovery
Cloud Discovery anomaly detection policy – Microsoft Defender for Cloud Apps
Review discovered apps – Microsoft Defender for Cloud Apps
Manage compliance by using Microsoft Purview (10–15%)
Implement Microsoft Purview information protection and data lifecycle management
Implement and manage sensitive information types by using keywords, keyword lists, or regular expressions
Learn about sensitive information types – Microsoft Purview
Create a custom sensitive information type in the Microsoft Purview portal
Create a custom sensitive information type using PowerShell
Implement retention labels, retention label policies, and retention policies
Learn about retention policies and retention labels – Microsoft Purview
Create and configure retention policies – Microsoft Purview
Create retention labels for exceptions to your retention policies
Implement sensitivity labels and sensitivity label policies
Learn about sensitivity labels – Microsoft Purview
Get started with sensitivity labels – Microsoft Purview
Create and configure sensitivity labels and their policies
Monitor label usage by using Content explorer, Activity explorer, and label reports
Get started with content explorer – Microsoft Purview
Get started with Activity explorer – Microsoft Purview
Classifiers overview – Microsoft Purview
Implement Microsoft Purview data loss prevention (DLP)
Configure DLP policies for Microsoft 365 workloads, including Exchange Online, SharePoint Online, OneDrive, Teams, Power BI, and Microsoft 365 Copilot
Learn about data loss prevention – Microsoft Purview
Data Loss Prevention policy reference – Microsoft Purview
Learn about using Microsoft Purview DLP to protect interactions with Microsoft 365 Copilot
Configure Endpoint DLP
Learn about Endpoint data loss prevention – Microsoft Purview
Get started with Endpoint data loss prevention – Microsoft Purview
Review and respond to DLP alerts, events, and reports
Get started with the DLP alerts dashboard – Microsoft Purview
Learn about investigating data loss prevention alerts – Microsoft Purview
View the reports for data loss prevention – Microsoft Purview
This brings us to the end of the MS-102 Microsoft 365 Administrator exam study guide.
What do you think? Let me know in the comments section if I have missed out on anything. Also, I love to hear from you how your preparation is going on!
In case you are preparing for other Microsoft 365 certification exams, check out the Microsoft 365 study guide for those exams.
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