ServiceNow Certified Implementation Specialist – Service Mapping Preparation Details
The ServiceNow Certified Implementation Specialist – Service Mapping (CIS-SM) exam validates your skills in configuring, implementing, and maintaining Service Mapping. This study guide organises all six exam domains with official ServiceNow documentation links. You can also explore more ServiceNow certification study guides on the ServiceNow to keep building your skills.
ServiceNow Certified Implementation Specialist – Service Mapping Materials
| Coursera | Advanced ITSM with ServiceNow: Optimizing IT Operations |
| Udemy | ServiceNow CIS Service Mapping | Practice Set |
Domain 1: Service Mapping Pattern Design (30% of exam)
Pattern Designer
Debug, Steps, Temp variables, Command Line Console
Configuring Pattern Designer and related applications
Discovery patterns used by ITOM Visibility
Resolve pattern-related mapping errors
Operations
Match, Parse variable, Parse file, Parsing strategies
Fine-tune patterns using traffic-based discovery
Enhance patterns without changing their identification sections
Discovery patterns used by ITOM Visibility
Scripting
WMI, SSH, Regex, Command Line, SNMP
Detailed information on products discovered by ITOM Visibility
Discovery commands for probes and patterns
Application Identification and Connection Sections
Patterns, Identification and Connection Sections, Troubleshooting
Pattern-based discovery in Service Mapping
Enhance patterns without changing their identification sections
Resolve pattern-related mapping errors
Fix errors in individual application service maps
Domain 2: Service Mapping Configuration (20% of exam)
Setup and Configuration
Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons
MID Server configuration for Service Mapping
Create CI types for Service Mapping and Discovery
Create entry point types for Service Mapping
Service Configuration
Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation
Map a single application service using classic Service Mapping
Create entry point types for Service Mapping
Create CI types for Service Mapping and Discovery
Service Mapping Process Flow
Process flow, Troubleshooting, Discovery Log
Pattern-based discovery in Service Mapping
Traffic-based discovery in Service Mapping
Fix errors in individual application service maps
Resolve pattern-related mapping errors
Domain 3: Discovery Configuration (15% of exam)
Discovery Setup and Config
Behaviors, Clusters, IP Services, Schedules, MID Servers
Discovery Schedule form reference
MID Server configuration for Service Mapping
Discovery Process Flow
PCIE Phases, ECC Queue, Status, Discovered Device
Horizontal discovery process flow with probes and sensors
Horizontal discovery process flow with patterns
Discovery Troubleshooting
Discovery Errors, Authentication Errors, Duplicates, Credentials
Components and process of Identification and Reconciliation
Domain 4: Machine Learning (10% of exam)
Service Mapping Methods
Guidance on Service Mapping Methods
Pattern-based discovery in Service Mapping
Traffic-based discovery in Service Mapping
Map a single application service using classic Service Mapping
ML Powered Mapping
Service Mapping Workspace, Implementation, Mapping Service Candidates
Domain 5: Configuration Management Database (15% of exam)
CI Class Management
CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships
View and edit class definitions and metadata
Create CI types for Service Mapping and Discovery
CMDB Identification and Reconciliation
Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks
Components and process of Identification and Reconciliation
Domain separation and CMDB Identification and Reconciliation
Domain 6: Service Mapping Engagement Readiness (10% of exam)
Scoping
Service definition, Shared services, Licensing, Supported Applications
Detailed information on products discovered by ITOM Visibility
Planning
Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements
MID Server configuration for Service Mapping
Service Mapping commands requiring a privileged user
Operationalizing IT
Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases
Wrapping Up ServiceNow Certified Implementation Specialist – Service Mapping
Work through each CIS-SM domain, from pattern design to engagement readiness, and practise in a ServiceNow instance to cement the concepts. With consistent study and the official documentation above, you will be well prepared for the ServiceNow Certified Implementation Specialist – Service Mapping exam. You can also explore more ServiceNow certification study guides on the ServiceNow to keep building your skills. Have a question or tip? Leave a comment below.
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