Salesforce Certified Experience Cloud Consultant Preparation Details
The Salesforce Certified Experience Cloud Consultant exam validates the skills needed to design, configure, and manage branded digital experiences for customers, partners, and employees. This guide maps every exam objective to official Salesforce Help documentation, covering licensing, sharing, templates, and site administration. Use it to build a focused, hands-on study plan before exam day. You can also explore more Salesforce certification study guides on the Salesforce Certification to keep building your skills.
Salesforce Certified Experience Cloud Consultant Materials
| Coursera | Salesforce Experience (Community) Cloud Consultant |
| Udemy | Salesforce Certified Experience Cloud Consultant |
Experience Cloud Basics: 8%
Illustrate the reasons for creating or utilizing an Experience for a specific use case.
Getting Started with Partner Relationship Management
Provide Self-Service in an Experience Cloud Site
Identify most common personas for Experience Cloud.
Experience Cloud User Licenses
Create Experience Cloud Site Users
Assess the common types of external accounts and how they are used in an Experience.
Configure an External Account Hierarchy
Account Relationships and Account Relationship Data Sharing Rules
Apply features and functions of Workspaces for building an Experience.
Find Your Way Around Experience Workspaces
Set Up and Configure Your Org for Experience Cloud Sites
Sharing, Visibility, and Licensing: 17%
Given a scenario, set the correct user visibility in an Experience.
Control User Visibility in Your Experience Cloud Site
Who Can See What in Experience Cloud Sites
Given a scenario, set the correct object visibility in an Experience.
Who Can See What in Experience Cloud Sites
Enable Object Permissions in Permission Sets
Recommend the Declarative Sharing options that could be leveraged for an Experience.
Sharing and Record Access Features
Create a Sharing Set for Experience Cloud Site Users
Given a scenario, implement external account relationships for an Experience.
Configure an External Account Hierarchy
Account Relationships and Account Relationship Data Sharing Rules
Configure Account Relationship Data Sharing Rules
Given a set of requirements, evaluate which external license type(s) to use.
Experience Cloud User Licenses
Learn More About Experience Cloud Licenses
Experience Cloud License Limitations
Given a scenario, determine a security model based on an Experience use case.
Control User Access to Your Experience Cloud Site
Securely Share Your Experience Cloud Sites with Guest Users
Who Can See What in Experience Cloud Sites
Describe roles for external users.
Apply Role-Based Access to an Experience Cloud Site
Delegate Site Administration to an External User
Branding, Personalization, and Content: 15%
Modify an experience within the Experience Builder.
Build and Customize Your Experience Cloud Site
Learn About Experience Cloud Frameworks and Templates
Explain the capabilities of Search within an Experience.
How to Add an Object to Search Results in an Experience Cloud Site
Customize Search in Experience Cloud Sites
Theme Guidance: Search Component
Implement Salesforce CMS content into an Experience.
Add Salesforce CMS Content to Your Experience Builder Site
Salesforce CMS and the Digital Experiences App
Given a scenario, make articles visible or accessible in an Experience.
Enable Salesforce Knowledge in Your Experience Cloud Site
Automatically Assign Topics to Articles
Add Topics to Articles or Remove Them
Templates and Themes: 10%
Given a scenario, select the appropriate theme for an Experience.
Change the Theme of Your Experience Builder Site
Adjust the Style and Layout of Your Site Theme
Change the Theme Layout of Your Experience Cloud Site’s Pages
Given a scenario, identify the right Template for the Experience.
Which Experience Cloud Template Should I Use?
Learn About Experience Cloud Frameworks and Templates
Create an Experience Cloud Site
Apply packaging, exporting, and importing a template.
Update Your Experience Builder Site’s Template
Create a Lightning Bolt Solution
Package and Distribute a Lightning Bolt Solution
Assess the use of lightning bolts in Experiences.
Create a Lightning Bolt Solution
Requirements for Distributing Lightning Bolt Solutions
Package and Distribute a Lightning Bolt Solution
User Creation and Authentication: 13%
Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning.
Create Experience Cloud Site Users
Customize Login, Self-Registration, and Password Management for Your Experience Cloud Site
Configure Your Experience Cloud Site as a Service Provider or Relying Party
Given a scenario, determine how to properly set up a user for an Experience.
Create Experience Cloud Site Users
Add Members to Your Experience Cloud Site
Describe options for Single Sign-On.
Authentication Provider SSO with Salesforce as the Relying Party
Configure SSO with Salesforce as a SAML Service Provider
Apply the steps for enabling partner and customer users for Experiences.
Create Experience Cloud Site Users
Identify how to grant users access to an Experience.
Add Members to Your Experience Cloud Site
Apply Role-Based Access to an Experience Cloud Site
Adoption and Analytics: 5%
Apply the steps to set up Experience dashboards and insights.
View Experience Cloud Site Dashboards
Analyze and apply Experience Moderation features.
Moderate Flagged Items in Your Experience Cloud Site
Create Criteria to Moderate Your Experience Cloud Site
Create Rules to Moderate Your Experience Cloud Site
Given a scenario, employ fundamental best practices for adoption and engagement.
Enable Reputation in Your Experience Cloud Site
View and Customize Engagement Insights for Your Experience Cloud Site
Administration, Setup, and Configuration: 25%
Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
Getting Started with Partner Relationship Management
Considerations for Partner Relationship Management
Setting Up Partner Relationship Management Sales Features for Partners
Describe the capabilities of different Experience deployments and migrations.
Deploy Your Experience Cloud Site with the Metadata API
Deploy Your Experience Cloud Site with Change Sets
Deploy A Full Experience Cloud Site with Change Sets
Describe how to enable and activate an Experience.
Set Up and Configure Your Org for Experience Cloud Sites
Activate Your Experience Cloud Site
Given a scenario, recommend and implement Delegated External User administration.
Delegate Site Administration to an External User
Give External Users Access to Manage Other Accounts
Determine the steps to build a public Experience.
Give Secure Access to Unauthenticated Users with the Guest User Profile
Configure the Guest User Profile
Securely Share Your Experience Cloud Sites with Guest Users
Determine steps to configure and set up Topics.
Manage Topics in Experience Cloud Sites
Organize Experience Cloud Sites with Topics
Apply ticketing and Service Cloud capabilities for Experience Cloud.
Provide Self-Service in an Experience Cloud Site
Enable Salesforce Knowledge in Your Experience Cloud Site
Allow Guest Users to Log a Case with Salesforce Experience Cloud
Customization Considerations and Limitations: 7%
Explain limitations across all Experiences.
Experience Cloud Considerations
Experience Builder Site Limitations
Additional Experience Cloud Site Limitations
Experience Cloud License Limitations
Wrapping Up Salesforce Certified Experience Cloud Consultant
This guide walks through every domain of the Salesforce Certified Experience Cloud Consultant exam, from licensing and sharing to templates, themes, and site administration. Working through each objective with the linked Salesforce Help documentation builds the practical knowledge needed to design and manage real Experience Cloud sites. You can also explore more Salesforce certification study guides on the Salesforce Certification to keep building your skills. Have a question or tip? Leave a comment below.
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