Salesforce Certified Platform User Experience Designer Preparation Details
The Salesforce Certified Platform User Experience Designer exam tests your ability to research, design, and validate human-centered solutions on the Salesforce Platform. This guide maps every Discovery, UX Fundamentals, Human-Centered Design, Declarative Design, Testing, and SLDS objective to official documentation and Trailhead content. You can also explore more Salesforce certification study guides on the Salesforce Certification category to keep building your skills.
Salesforce Certified Platform User Experience Designer Materials
| Coursera | Mastering Salesforce Experience Cloud |
| Udemy | Salesforce Certified Platform User Experience Designer |
Discovery: 13%
Provided with a set of business requirements, determine which research methodology and tools should be used to design a solution.
Explore Strategy Design Research Methods
Given a scenario, demonstrate how to gather requirements and plan strategy given current user experiences.
Creating User Experience (UX) Artifacts
Discovery in UX Design Exam Prep
Describe key Salesforce UX personas and which processes they normally do.
Understanding Personas for User-Centric Design
Learn About Sales Cloud Personas
Understanding Service Cloud Personas for Support Roles
Learn About Marketing Cloud Engagement Personas
Understanding Experience Cloud User Personas
Given a scenario, describe how Salesforce can add value to user experiences.
Understand the Business Value of Design Unit
Discover the User Experience (UX) Designer Certification
UX Fundamentals: 16%
Given a scenario, identify which UX method should be used to define a user experience.
Review User Experience Fundamentals
Basics of User Experience Design
Describe the impact of corporate branding and styling.
Personalize Your Org with Themes and Branding
Enhance Efficiency with Custom Lightning Apps
Understanding Salesforce Lightning Design System 2
Describe key design principles and tools that define an accessible and engaging experience.
Understanding Digital Accessibility and Its Importance
Learn How Design Systems Support Design at Scale
Inclusive Product Design & Principles
Describe mobile UX design fundamentals.
Preview Mobile App Pages in Lightning App Builder
Master Mobile Design Best Practices for Effective Shopping
Creating an App Page in Lightning Experience
Human-Centered Design: 12%
Given a scenario, determine how to incorporate human-centered design into a customer solution.
Optimizing Business With Human-Centered Design
Strengthening Relationships Through Design
Optimize Design with Social Contexts
Optimize UX with Relationship Design
Explain the importance of inclusive design.
Guide to Inclusive Design Principles
Inclusive Design Principles and Practices
Best Practices in Values-Driven Design for Inclusion
Declarative Design: 27%
Given a scenario, describe how core Salesforce objects function, how that can affect the user experience, and when to use and customize them.
Considerations for Creating and Updating Record Types and Picklists
Given a scenario, describe declarative features that improve information presentation, hierarchy, and architecture in static experiences.
Break Up Your Record Details with Dynamic Forms
Dynamic Forms Tips and Considerations
Given a scenario, describe declarative features that improve user efficiency over a series of steps.
Visualize Success with Path and Kanban
Given a scenario, determine which global Salesforce configuration to use for optimized user flow.
Personalized Navigation Considerations
Customize Navigation Menu for Salesforce App
Given a scenario, determine options for users to access onboarding, support, and learning.
Customize the Help Menu in Lightning Experience
Custom Help in Lightning Experience
Considerations for Creating In-App Guidance
Guidance Center Overview & Features
Given a scenario, describe how to apply branding to a solution.
Customize Sites with Experience Builder
Use Branding Sets in Experience Builder
Change the Theme of Your Experience Builder Site
Testing: 11%
Given a scenario, plan methods for validating and testing a design with the end user.
Prototyping Plan: Effective Testing Strategies
How Usability Testing Led to 5 Instant UX Fixes
Refresh Your Design Testing Skills
Describe testing techniques needed for optimal user experiences.
Automate Your Tests for Enhanced Quality Assurance
Best Practices for Effective Software Testing
Learn About User Acceptance Testing
Given a scenario, evaluate and manage design changes.
Iterate on Your Prototype Unit
User Acceptance Test Plan & Go/No-Go Release Decision
Salesforce Lightning Design System (SLDS): 21%
Describe SLDS and its purpose.
Lightning Design System Basics
Design System Explained Efficiently
SLDS Design System Development Story
Given a scenario, determine out-of-the-box design and configuration consistent with the look and feel of Lightning Experience.
Style with Lightning Design System
Salesforce Lightning Design System Overview
Given a scenario, utilize SLDS to create new and customized component functionality.
Get Started with the Salesforce Lightning Design System (SLDS)
Wrapping Up Salesforce Certified Platform User Experience Designer
This guide brings together the Discovery, UX Fundamentals, Human-Centered Design, Declarative Design, Testing, and SLDS objectives of the Salesforce Certified Platform User Experience Designer exam in one place. Pair this documentation with hands-on practice in a Trailhead Playground to build real confidence before exam day. You can also explore more Salesforce certification study guides on the Salesforce Certification category to keep building your skills. Have a question or tip? Leave a comment below.
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