ServiceNow Certified Implementation Specialist – Event Management Preparation Details
CIS-EM, the ServiceNow Certified Implementation Specialist – Event Management exam, validates your ability to configure, implement, and maintain Event Management. This study guide maps every exam domain to official documentation so you can prepare efficiently. You can also explore more ServiceNow certification study guides on the ServiceNow category to keep building your skills.
ServiceNow Certified Implementation Specialist – Event Management Materials
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Domain 1: Event Management Overview (7%)
Sub-topics
IT Operations Management (ITOM) solution
Define customer challenges
Event Management key features and capabilities
Express List in the Service Operations Workspace for ITOM
Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
Exploring Service Operations Workspace for ITOM
Express List in the Service Operations Workspace for ITOM
Dependency Views map menus and controls
View the Dependency map for CMDB alerts
Common Service Data Model (business, application, and technical services)
Common Service Data Model — conceptual model
Domain 2: Architecture and Discovery (10%)
Sub-topics
Discovery and MID server architecture
Horizontal discovery process flow with probes and sensors
MID Server system requirements
Event Management architecture and CMDB
Components installed with Event Management
Common Service Data Model — conceptual model
The monitoring process
Exploring Agent Client Collector Monitoring
Validate a MID server
MID Server system requirements
Domain 3: Event Configuration and Use (27%)
Sub-topics
Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
Event Management configuration preferences
Filter the events that an event rule applies to
Set a threshold to suppress alert generation
Components installed with Event Management
Exploring Service Operations Workspace for ITOM
Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
Event Management configuration preferences
Components installed with Event Management
Example: Bind alerts to CIs using dynamic CI types
Example: Binding alerts to non-host CIs
Connectors (preconfigured, customized)
Configure Event Management connectors
Create a custom pull connector
Scripting (Regex, JavaScript, PowerShell)
Create a custom pull connector
MID Server system requirements
Domain 4: Alerts and Tasks (30%)
Sub-topics
Alert defined (alert record attributes, scheduled jobs
Components installed with Event Management
Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)
Alert management rules for resolving alerts
Create an alert management rule
Event Management configuration preferences
Alert grouping (correlation rules, alert aggregation)
View the Dependency map for CMDB alerts
Alert intelligence in Service Operations Workspace
Express List in the Service Operations Workspace for ITOM
Exploring Service Operations Workspace for ITOM
Alert management rules
Alert management rules for resolving alerts
Create an alert management rule
Alert impact profile (impact tree, impact rules, cluster example, SLAs)
Adjust alert impact while triaging an alert
Components installed with Event Management
Domain 5: Event Sources (16%)
Sub-topics
Identify event sources
Configure Event Management connectors
Push vs. pull methods
Configure Event Management connectors
Create a custom pull connector
Use inbound actions
Configure event collection for SNMP traps
Configure a monitoring connector
Configure Event Management connectors
Create a custom pull connector
Configure the SolarWinds metrics connector instance
Use Agent Client Collector Monitoring
Exploring Agent Client Collector Monitoring
Exploring Agent Client Collector
Domain 6: Metric Intelligence (10%)
Sub-topics
Review metric intelligence capabilities
Understanding Metric Intelligence
Connect a metric source
Configure the SolarWinds metrics connector instance
Choose and configure metrics to monitor
Configure Event Management connectors
Review the metric data pipeline
Understanding Metric Intelligence
Choose and configure metrics to monitor
Exploring Agent Client Collector Monitoring
Identify anomaly bounds and thresholds
Specify custom upper and lower metric bounds
Understanding Metric Intelligence
Use metric intelligence in Service Operations
Express List in the Service Operations Workspace for ITOM
Wrapping Up ServiceNow Certified Implementation Specialist – Event Management
This ServiceNow Certified Implementation Specialist – Event Management study guide covered all six CIS-EM exam domains, from Event Management fundamentals and MID Server architecture to alerts, event sources, and Metric Intelligence. Work through each linked page, practice in a sandbox instance, and you will be well prepared. You can also explore more ServiceNow certification study guides on the ServiceNow category to keep building your skills. Have a question or tip? Leave a comment below.
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